Technology
"iJET has achieved with banks of computers and servers, what legions of information gatherers and analysts fail to achieve for many an official government office. That is real-time analysis of global situations on a tactical level."
- Alan Simpson, Eye Spy Magazine reporter
- Alan Simpson, Eye Spy Magazine reporter
Technology drives everything that we do at iJET. From our world-class intelligence operations center to our award-winning, patented applications to our customer support and emergency response systems, technology gives us a real competitive advantage. This competitive advantage is sustained by a sophisticated 24x7 support infrastructure with completely redundant sites for high availability and worldwide monitoring of our system and Internet connections. We take our mission to protect lives and property as seriously as you do. We prove this every hour of every day – we never sleep to ensure that we are there when you need us.
When you visit, you will feel like you are on the floor of a government intelligence watch operations center. The team that developed this center previously built these systems for the intelligence community both in the U.S. and abroad. We start with a brief overview of the mission structure and process flow that is supported by an electronic workflow system. At the front end of the process is our array of automated Collection Systems scanning web sites, processing real-time news feeds, and handling field reports from our human sources on the ground. The selected information is electronically routed to the appropriate desk officer for a given Region or subject matter expert (SME) for one of our 10 Categories of intelligence such as Health, Security, and Transportation. If the information is time-sensitive and actionable, the Analyst will produce an assessment called an Alert. Otherwise, the information may be used to update our country and city databases. Alerts are coordinated through the Watch Operations Manager and the Worldcue system will automatically determine what clients and employees should be made aware of this concern and push it out to them in real-time. We are truly a commercial intelligence agency supporting you and your employees – "Watching the World, Anticipating the Future".
Award Winning Solutions
When you are doing things right, the industry knows it. Since our inception, we have been recognized for the level of technology sophistication and innovation we are bringing to you and your mission.
- 2005 Finalist Red Herring Award – Top Private Companies
- 2004 Infocommerce Award – Model of Excellence
- 2004 CIO Magazine – Top 100 Agile Companies
- 2004 American Business Awards – Best Customer Service
- 2003 InfoWorld - Top 100 IT Visionaries
- 2002 Workflow Global Gold Award for Excellence
Intelligence Operations Center
It is hard to paint a picture in words, so that is why we always welcome you to stop by and visit our Intelligence Operations Center in Annapolis, Maryland. Whether you are in Washington, D.C. or Baltimore, we are a short drive and we are open 24x7 – just call ahead.When you visit, you will feel like you are on the floor of a government intelligence watch operations center. The team that developed this center previously built these systems for the intelligence community both in the U.S. and abroad. We start with a brief overview of the mission structure and process flow that is supported by an electronic workflow system. At the front end of the process is our array of automated Collection Systems scanning web sites, processing real-time news feeds, and handling field reports from our human sources on the ground. The selected information is electronically routed to the appropriate desk officer for a given Region or subject matter expert (SME) for one of our 10 Categories of intelligence such as Health, Security, and Transportation. If the information is time-sensitive and actionable, the Analyst will produce an assessment called an Alert. Otherwise, the information may be used to update our country and city databases. Alerts are coordinated through the Watch Operations Manager and the Worldcue system will automatically determine what clients and employees should be made aware of this concern and push it out to them in real-time. We are truly a commercial intelligence agency supporting you and your employees – "Watching the World, Anticipating the Future".
Notification & Response Center
This is the communications hub both for your crisis and emergency management program and the iJET comprehensive support service. We have fully redundant communications links and telephony systems to ensure that your call gets through. We answer the phone, as you want, as we are an extension of your team. Our operators have access to your on-line protocols and your employees will be pleased to have one number to call to get any support that they might need. Whether it is an incident report from a facility in Bangkok to a traveler stranded in Paris, the information is captured and the caller is connected to the designated responder. If you change responders, no problem since we just update your protocols and you or your employees never misses a beat. This is great for procurement to recompete these services and employees not having to get a new number or learn a new system.Customer Support
When you need help with our service, you can reach out and get help 24x7. With our customer support tracking system and client profile system, we document the issue and make sure it is handed off from shift to shift until it is resolved. Having a team working around the clock ensures that we can be highly responsive and more quickly answer your question or resolve your problem.
