Press Release
Bruce Biesecker Joins iJET as VP of Client Services
Annapolis, Maryland - December 1, 2004 - iJET® Travel Risk Management, the industry leader in delivering comprehensive global threat assessments and integrated crisis response capabilities to multinational organizations, has today announced that Bruce Biesecker has been hired as Vice President of Client Services. In this position, Bruce will oversee three departments - Account Management, Customer Service and Implementations - and is ultimately accountable for iJET´s customers´ experience and satisfaction.
"The demands of large multinational corporations require an intense focus on customer service," said iJET COO Marty Pfinsgraff. "As iJET´s client base grows and develops, we continually strive to maintain the highest standards for client satisfaction. Bruce brings with him a wealth of experience in successfully supporting large organizations, and we´re very pleased to be able to offer his expertise to our client base."
Before joining iJET, Bruce served as the Sr. Director of Service Delivery for MCI in Ashburn, VA, where he managed the entire "Quote to Cash" process for MCI´s Enterprise Hosting division. At MCI he managed a multi-million dollar budget and led six departments consisting of technical analysis and specification, technology solution management, order management, implementations, quality assurance and delivery management. Under Bruce´s leadership, customer satisfaction and on-time delivery were at an all-time high.
Bruce was the Director of Client Services at Digex, before it was acquired by MCI. In this role, he led a team of more than fifty managers, project managers, technical account managers, and engineers who were accountable and responsible for overall customer satisfaction. Bruce acted as the internal advocate for Digex´s premier accounts such as Anheuser-Busch, Novartis Pharmaceutical, American Honda Motor Corporation, Philip Morris, J.P. Morgan and many other Fortune-500 clients. During his tenure, he increased customer satisfaction, helped grow customer revenue by 380%, captured $3.5M in consulting fees, and increased customer´s servers managed by 1,500%.
"I am excited about joining iJET and am confident that my experience with enterprise clients will positively impact the end-user experience," Biesecker stated. A graduate of Virginia Tech, he currently lives in Hanover, MD with his wife and family.
About iJET Intelligent Risk Systems
iJET Intelligent Risk Systems is a leader in business resiliency, helping multinational corporations and government organizations monitor, protect against and respond to global threats. Integrating world-class open source intelligence with patented technology, iJET’s award-winning Worldcue® solutions help clients monitor and assess global threats relative to their key people, facilities and supply chain assets; automatically track and communicate with travelers and expatriates; and deploy emergency response services throughout the world at a moment's notice. Providing a unified view of threats to assets, iJET enables clients to mitigate risks, reduce corporate liability and prepare for and respond to business disruptions.
