Press Release
Bruce Biesecker Joins iJET as VP of Client Services
Annapolis, Maryland - December 1, 2004 - iJET® Travel Risk Management, the industry leader in delivering comprehensive global threat assessments and integrated crisis response capabilities to multinational organizations, has today announced that Bruce Biesecker has been hired as Vice President of Client Services. In this position, Bruce will oversee three departments - Account Management, Customer Service and Implementations - and is ultimately accountable for iJET´s customers´ experience and satisfaction.
"The demands of large multinational corporations require an intense focus on customer service," said iJET COO Marty Pfinsgraff. "As iJET´s client base grows and develops, we continually strive to maintain the highest standards for client satisfaction. Bruce brings with him a wealth of experience in successfully supporting large organizations, and we´re very pleased to be able to offer his expertise to our client base."
Before joining iJET, Bruce served as the Sr. Director of Service Delivery for MCI in Ashburn, VA, where he managed the entire "Quote to Cash" process for MCI´s Enterprise Hosting division. At MCI he managed a multi-million dollar budget and led six departments consisting of technical analysis and specification, technology solution management, order management, implementations, quality assurance and delivery management. Under Bruce´s leadership, customer satisfaction and on-time delivery were at an all-time high.
Bruce was the Director of Client Services at Digex, before it was acquired by MCI. In this role, he led a team of more than fifty managers, project managers, technical account managers, and engineers who were accountable and responsible for overall customer satisfaction. Bruce acted as the internal advocate for Digex´s premier accounts such as Anheuser-Busch, Novartis Pharmaceutical, American Honda Motor Corporation, Philip Morris, J.P. Morgan and many other Fortune-500 clients. During his tenure, he increased customer satisfaction, helped grow customer revenue by 380%, captured $3.5M in consulting fees, and increased customer´s servers managed by 1,500%.
"I am excited about joining iJET and am confident that my experience with enterprise clients will positively impact the end-user experience," Biesecker stated. A graduate of Virginia Tech, he currently lives in Hanover, MD with his wife and family.
About iJET Intelligent Risk Systems
iJET Intelligent Risk Systems (iJET) is an intelligence-driven provider of business resiliency and risk management solutions to nearly 500 multinational corporations and governments – helping them survive and thrive amidst global threats to their people, facilities and supply chain assets.
iJET’s services, team of world-class intelligence analysts and patented Worldcue® Global Control Center technology solutions equip decision-makers and organizations with real-time information to anticipate, respond to and emerge from business disruptions with a competitive edge. iJET’s Worldcue solutions provide decision makers with timely, actionable intelligence on potential disruptions and emerging threats to employees, operating assets and suppliers.
For more information, please visit: www.ijet.com/resilient
